Web Site and Order Help

Return Policy -- 100% Satisfaction Guarantee
Cyberguys® is pleased to offer a no risk, no hassle guarantee on every item we sell. Order any item, and if you are not 100% satisfied with it in any way, you can return it within 90 days, no questions asked. We'll gladly replace the item, refund your money*, or apply the price of the product toward any other item in our catalog -- it's your choice!
*Shipping & handling charges excluded. Offer does not apply to Outlet Center, special clearance, or closeout items.
For assistance please contact our customer service department at:
1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST
Cyberguys® Buyers Club
Buyers Club Members receive a 5% discount on every order. To apply your member discount, your account email address must be the same as your Club membership. You must sign in to your Cyberguys® account to apply your Club member discount.
Buyers Club discounts are applied to your order total during Checkout. When you first enter checkout, click on the Buyers club "UPDATE" button. This is to ensure you are completely satisfied with all your purchases and ready to complete your order.
Discount Restrictions.
Your Buyers Club Member discount cannot be combined with other Order Total discount promotions.
Examples: Free Shipping, $ off Order Total or other % off Order Total promotions.
It's important to note that in all cases, the Buyer Club keycode should be the last keycode entered.
Backordered Products
Approximate ship dates for backordered items may be obtained by calling our customer service department at: 1.800.892.1010 Monday-Friday, 8:00AM-5:00PM PST Or by Emailing: customercare@cyberguys.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded).
Where do I get my Keycode?
Your catalog keycode is located on the back cover of the catalog in a colored box below the Cyberguys® logo and address. Once you enter the keycode, the website pricing and offers will match those in your catalog. Some special offers, emails, and coupons come with a special keycode that must be entered to realize those special savings and offers. These are located on the coupon or the offer itself.
Open Accounts
Please contact our customer service department at 1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST to obtain the necessary forms and for information regarding our terms of sale.
Order Modification or Cancellation
Orders placed online may be modified by calling our customer service department at: 1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST Or by Emailing: customercare@cyberguys.com.
Order Status and Tracking
You track the status of your order within the Cyberguys® order and shipping departments in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems! Simply click the order status tab at the top of any page then follow the simple step-by-step directions.
Quick Order
Quick Order forms can be found on almost every page of our web site. Most users add the first item to their shopping cart and then use the Quick Order form in the right channel to add more items directly into their cart. This feature is very useful when using one of our catalogs for your product selections.
Shipping Charges
Shipping charges vary, based on the actual weight and size of the items shipped and the shipping method selected. For all purchases over $20.00, actual carrier charges plus a $3.95 handling fee apply to all shipments. Total shipping charges can be reviewed, and shipping method changed prior to finalizing your order. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded).
Site Support or Suggestions
Our contacts page provides email links for your questions, comments, and suggestions.